Retailer Frequently Asked Questions

Becoming A Weddingstar Retailer

In order to establish an account we require the following :

U.S. BUSINESSES

1. New Customer Information Form >
2. Federal I.D. Number or Social Security Number
3. Full Name, Ship to Address, Bill to Address (if different than ship to address)
4. Phone Number, Fax Number, E-mail Address and Website Address (if applicable)
5. Your first order placed by phone, fax, or e-mail. The Weddingstar New Customer Information Form must accompany your first order. You will receive online wholesale ordering access after your first order has been processed.

CANADIAN BUSINESSES

1. New Customer Information Form >
2. Business License or void Business Cheque
3. Full Name, Ship to Address, Bill to Address (if different than ship to address)
4. Phone Number, Fax Number, E-mail Address and Website Address (if applicable)
5. Your first order placed by phone, fax, or e-mail. The Weddingstar New Customer Information Form must accompany your first order. You will receive online wholesale ordering access after your first order has been processed.
   

INTERNATIONAL BUSINESSES

1. New Customer Information Form >
2. Full Name, Ship to Address, Bill to Address (if different than ship to address)
3. Phone Number, Fax Number, E-mail Address and Website Address (if applicable)
4. Your first order placed by phone, fax, or e-mail. The Weddingstar New Customer Information Form must accompany your first order. You will receive online wholesale ordering access after your first order has been processed.
   

FOR ALL BUSINESSES
It is strongly recommended to purchase our printed product magazine. *Upon opening an account the total price of the magazine including shipping will be reimbursed as a credit towards your first order. Please request this credit at time of ordering.
Purchase Retailer Weddingstar Magazine* >
Download Free Weddingstar Magazine >

Payment

Order Process

HOW DO I PLACE WHOLESALE ORDERS THROUGH THE ONLINE WHOLESALE ORDERING SYSTEM?
To place an order through our Online Wholesale Ordering System you must be an existing Weddingstar customer.

If you are a Weddingstar Dealer but do not have a Wholesale Ordering Login, use our Wholesale Ordering Signup Form to request one or visit our "Online Wholesale Ordering System" page.

If you have not previously placed an order with Weddingstar, you must place your initial order by phone, fax, or e-mail. After your first order, the option of ordering on-line will be available to you.
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CAN I PLACE MY FIRST ORDER THROUGH THE ONLINE WHOLESALE ORDERING SYSTEM?
No. You must place your initial order by phone, fax, or e-mail.
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CAN I CHANGE MY ORDER ONCE IT HAS BEEN SUBMITTED?
After your order has been submitted, it is processed immediately upon receipt. Any changes will be subjected to a $3.00 service charge.
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WHAT HAPPENS IF ITEMS ARE TEMPORARILY OUT OF STOCK?
Items temporarily out of stock at time of shipping will be marked "Out of Stock". It is recommended to place a Back Order so that stock is allocated to your account when it arrives. When the product is back in stock, a customer service representative will contact you to confirm your order before shipping. Freight costs that result from product additions will be the responsibility of the customer. Applicable shipping will be charged on Back Orders under $150.00.
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WHAT HAPPENS IF MY PARCEL WAS DAMAGED?
In the case of a damaged parcel, please inform the Courier immediately. All claims for defective or damaged items are to be filed with Weddingstar Inc. Full credit will not be granted on returned items that have price tags or appear to be shop worn. Although we try to maintain high standards, many items are handcrafted, therefore slight variations may occur. Similarly, we reserve the right to change or alter the design due to availability of raw materials and production difficulties. Weddingstar Inc. does not guarantee the safe arrival of candles shipped during the hot summer months.
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Shipping and Returns

WHERE DOES WEDDINGSTAR SHIP TO?
We ship anywhere worldwide.
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WHERE DOES WEDDINGSTAR SHIP FROM ?
Canadian Customers
Weddingstar will ship via Purolator, Loomis, or Canada Post. All sales F.O.B. from our Dunmore, Alberta Head Office. Due to the bulkiness of some of our items, shipping costs may greatly exceed the posted rates. In these rare cases you will be contacted with the exact shipping rates before we process the order. Click here to view shipping schedule.

Continental U.S. Customers
Weddingstar will ship via courier using our preferred carrier Fedex. All sales F.O.B. from Sweetgrass, Montana. Due to the bulkiness of some of our items, shipping costs may greatly exceed the posted rates. In these rare cases you will be contacted with the exact shipping rates before we process the order. Click here to view shipping schedule.

Australian Customers
Weddingstar will ship via courier. All sales F.O.B. from Mittagong, NSW, Australia. Actual courier rates will be applied. Due to the bulkiness of some of our items, shipping costs may greatly exceed the posted rates. In these rare cases you will be contacted with the exact shipping rates before we process the order.

European Union
Please click here for European Union Shipping Rates, Schedules, Terms, and Conditions. Due to the bulkiness of some of our items, shipping costs may greatly exceed the posted rates. In these rare cases you will be contacted with the exact shipping rates before we process the order.

International Customers
Weddingstar will ship F.O.B. from our Dunmore Head Office via courier. Freight on International orders generally amounts to $50 US or 35% of the cost of merchandise purchased (wholesale), whichever is greater. Due to the bulkiness of some of our items, shipping costs may greatly exceed the 35% listed above. In these rare cases you will be contacted with the exact shipping rates before we process the order.
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WHAT ARE YOUR SHIPPING AND HANDLING RATES?
The following applies for Retailers only:
Canadian/U.S. Shipping Fees
Freight charges can be deducted from Invoice if an order has a sub-total in excess of $750.00 and is paid within terms. Click here to view Canadian shipping schedule or click here for U.S. shipping schedule.

Canadian/U.S. Remote Locations (These include destinations such as Newfoundland, Labrador, Alaska, Hawaii)
Shipping destinations with remote locations are subject to freight surcharges - 50% of the accessed freight charges may be deducted on orders subtotaling $750.00 or more if paid within our terms.

*Weddingstar makes every effort possible to ship an order within 1 to 3 days of the date of receipt. Customers requesting a "Rush" will be accessed a $5.00 surcharge.

International Shipping Charges
Freight on International orders generally amounts to $50 US or 35% of the cost of merchandise purchased (wholesale), whichever is greater. Due to the bulkiness of some of our items, shipping costs may greatly exceed the 35% listed above. In these rare cases you will be contacted with the exact shipping rates before we process the order.
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HOW LONG WILL MY ORDER TAKE TO ARRIVE?
Our Shipping timeline is as follows:
Standard Ground Shipping — 6-12 business days (varies with location)
Regular Express Shipping — 3-5 business days (varies with location)
International Air Shipping — 1-3 weeks (varies with location)
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WILL YOU DROP SHIP TO MY CUSTOMER?
Please refer to Terms and Conditions.
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CAN I RETURN MERCHANDISE?
Contact our Customer Service before returning merchandise for any reason. Orders returned or refused without prior authorization will be subject to all freight charges incurred in the shipping and back shipping of merchandise. All returned goods will be accessed a 15% restocking fee. A returned shipment must include a "Return Authorization Number" or it will be refused by Weddingstar. Items correctly personalized cannot be returned. Information will be applied to the product in the same order and exactly as submitted.
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Online Partnerships