How can I submit a claim for my order? (damage, product error, etc.)

To submit a claim for issues such as damage or product errors, please follow these steps:

1. Email Customer Service: Send an email with the subject line starting with "Claim" so we can prioritize your request.

2. Include the Following Information:

   • Your Transaction Order Number or Invoice Number
   • A Detailed Description of the Damage/Error: Include details about the packaging and the state of the box upon arrival if the item is damaged.
   • Photos: Attach clear photos of the products and packaging.

3. Replacement Request: If you are requesting a replacement, please include the event date you need the replacement by.

Our apologies for any inconvenience this may have caused. We’ll review your claim and get back to you as soon as possible.

If you have any other questions or need further assistance, feel free to reach out to us via live chat or email us at info@weddingstar.com . We’re here to help!