Weddingstar is merging with GiftsForYouNow.com, which will bring a big increase in capabilities and items available for sale.
While we move please allow 2-4 weeks to receive your order. Questions? See our FAQ.
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Returns & Replacements
Read the official Weddingstar returns and replacements policy. Below, you will find step-by-step instructions on how to submit a damage claim, request a refund, and determine if your items are eligible for a return.
What is your return policy?
We stand behind our products 100%. If you’re not completely satisfied with your purchase, please contact us within 30 days of receiving your order to discuss a refund.*
Refunds:
The credit you receive will apply only to the purchase price; shipping ...
Can I return a personalized item?
Unfortunately, we do not offer full returns on personalized products. When purchasing personalized items, you agree that the information provided is correct, including all spelling, punctuation, and capitalization, by checking the agreement box during...
Can I make an exchange?
Unfortunately, we do not offer exchanges. However, you can follow our return policy to return the item and then place a new order for the product you wish to exchange it for.
Please refer to our Return Policy for details on how to return items. If you...
How do I do a return?
To initiate a return, please follow these steps and review our Return Policy:
Review Our Return Policy: Ensure that your item is eligible for return according to our policy.
Contact Customer Service:
Email us at info@weddingstar.com with the...
How can I submit a claim for my order? (damage, product error, etc.)
To submit a claim for issues such as damage or product errors, please follow these steps:
Email Customer Service: Send an email with the subject line starting with "Claim" so we can prioritize your request.
Include the Following Information:
Your...
I sent in my return, when will I get refunded?
Once we receive your return, it usually takes 3-5 business days to process internally. After processing, a refund will be issued back to the original payment method used for your purchase.
Please use a trackable shipping service for your return to ensure...
How long does a credit take?
Once we issue and approve a refund, please allow an additional 7-16 business days for the refund to appear on your statement, depending on your bank’s processing times.
If you have any further questions or need assistance, feel free to reach out to us...
How long does it take for a replacement?
Replacements are a priority in our system and will be processed and shipped out as quickly as possible. Typically, from the day you submit your claim to the day you receive the replacement product, it takes 3-5 business days.
If you need the replacement...
Will you honor a sale price?
If the sale was not a flash sale and your order was placed between 1-7 days before the sale, we can honor the sale price and adjust the difference for you. Unfortunately, if the order was placed more than 8 days prior to the sale, we are unable to match...
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