About Us
What is Weddingstar United States all about?
We are an online wedding accessory resource offering an amazing range of accessories and decorations. Included are many exclusive designs created specifically with today's Brides in mind. Combined with perennial favorites, our collection is unmatched in selection, quality and value.
With over 20 years experience in the Bridal Industry, we understand your need for elegance at a price you can afford.
With all this choice, you will appreciate the comfort and convenience of shopping from your home.
Best wishes as you prepare for your Big Day.
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Products
Why can't I add a specific product to my tote?
Your product may be marked as out of stock, unavailable to your location, or discontinued. For items marked as out of stock you can choose to be notified as soon as they come back in stock by clicking the link above the item and filling out appropriate details. Items that have been discontinued are no longer available.
Please contact customerservice@weddingstar.com for more information.
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Is a printed catalog available?
Yes. To purchase our Magazine click here.
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How can I find a specific product?
Here are some easy ways to find products in our online catalog:

Use the "Shop" menu to browse through our catalog by category or subcategory.

To search for a specific product, enter your keywords in the "search" box on any page. You will be able to narrow your search through the links on the left hand side. Try narrowing your search "By Product Type", "By Price", or by any of the other options to find exactly the accessory you are looking for.
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How can I personalize a specific product?
We carry a wide range of personalized products. When a product can be personalized, there will be a personalize section on the product page that contains information on personalization. To personalize a product, enter a valid quantity and click "Personalize this item". You will then follow steps to choose your personalization options.

The personalization details will be displayed in your shopping tote, and the personalization cost will be added to the product cost.
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Ordering
How do I place an order?
When you find a product you like, click on the image to view more details about the product. For many products you will be given a choice of colors or styles to allow you to customize these quality products for your wedding. Once you have selected the appropriate options, click the "Add To Tote" button to add the item to your shopping tote. The item will be added to your tote, and you may continue shopping.

You may view your shopping tote at any time buy clicking on or hovering over the shopping tote icon located at the top of each page or by clicking the "Checkout" link located on the top of each page. When you view your tote you can change product amounts or remove products or personalization.

When you are completely satisfied with your order click "Proceed to Checkout". This will take you to our secure server where you can enter your payment and shipping options. All transactions are encrypted for your security.

After you enter your payment and shipping information, you will be asked to confirm your details and approve your order. Once your order is approved, you will receive a confirmation e-mail that contains your order details. Your order will be assigned to the nearest Weddingstar Dealer.
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Can I order a sample of a specific product?
Samples are available for a variety of our products. Click the "Samples" link on the menu to see all products available as samples. Samples of personalizable products will often include sample personalization.
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How do I redeem a Promotion Code?
At step 3 of the checkout process, enter the code exactly as it appears, in the box for "Promotion Code". Continue checking out by clicking "Continue Checkout". If your discount qualifies, it will be displayed on the Order Confirmation page.
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Can I place an order over the telephone?
Yes, you may place your order by phone at (403) 529-1110 or by toll free phone at 1-800-661-8096. Please ask for Customer Service
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Payment
What credit cards do you accept?
We are happy to accept MasterCard and Visa.
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Can I pay with Paypal?
No, we do not accept PayPal at this time.
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What other payment methods do you accept?
You may place your order by phone at (403) 529-1110 or by toll free phone at 1-800-661-8096.
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Will tax be charged on my order?
No taxes will be added.

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What Currency Are Prices In?
All Prices are in United States Dollars.
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Shipping
What are your shipping rates?
TO UNITED STATES:
Excluding Hawaii, Alaska, Puerto Rico & Territories 		Regular Ground Express
Orders Up To $150.00 USD $9.75 USD $23.75 USD
Orders Up To $300.00 USD $12.00 USD $26.00 USD
Orders Over $300.00 USD $18.00 USD 10% of order total
$32.00 USD minimum
Magazine Only $6.00 USD $18.00 USD
Samples $5.00 USD $18.00 USD


TO HAWAII, ALASKA & PUERTO RICO, USA:
 Regular Ground Express
Orders Up To $150.00 USD $19.75 USD $33.75 USD
Orders Up To $300.00 USD $22.00 USD $36.00 USD
Orders Over $300.00 USD $28.00 USD 10% of order total
$42.00 USD minimum
Magazine Only $12.00 USD $28.00 USD
Samples $10.00 USD $28.00 USD


TO CANADA:
Excluding Newfoundland, Labrador, Nunavut, NWT & Yukon 		Regular Ground Express
Orders Up To $150.00 USD $15.00 USD $29.00 USD
Orders Up To $300.00 USD $15.00 USD $35.00 USD
Orders Over $300.00 USD $20.00 USD 10% of order total
$49.00 USD minimum
Magazine Only $9.00 USD $18.00 USD
Samples $7.50 USD $20.00 USD
Chocolate Only $7.98 USD $19.98 USD


TO NUNAVUT, NWT & YUKON, CANADA:
 Regular Ground Express
Orders Up To $150.00 USD $30.00 USD
Orders Up To $300.00 USD $60.00 USD
Orders Over $300.00 USD $75.00 USD
Magazine Only $10.00 USD
Samples $15.00 USD


TO NEWFOUNDLAND & LABRADOR, CANADA:
 Regular Ground Express
Orders Up To $150.00 USD $25.00 USD $39.00 USD
Orders Up To $300.00 USD $25.00 USD $45.00 USD
Orders Over $300.00 USD $30.00 USD 10% of order total
$59.00 USD minimum
Magazine Only $9.00 USD $18.00 USD
Samples $7.50 USD $20.00 USD


TO INTERNATIONAL:
All orders sent outside Canada & the United States
including American Samoa, Baker Island, Guam, Howland Island, Jarvis Island, Johnston Atoll, Kingman Reef, Midway Islands, Navassa Island, Northern Mariana Islands, Palmyra Atoll, Virgin Islands, Wake Island 		Regular Ground Express
All Orders 35% of order total
$50.00 USD minimum 		35% of order total
$50.00 USD minimum
Magazine Only $49.99 USD
Chocolate Only $60.00 USD $60.00 USD
Samples $25.00 USD


TO UNITED KINGDOM:
 Regular Ground Express
Magazine Only $29.00 USD
Orders Up To $200.00 USD $29.00 USD
Orders Up To $500.00 USD
Orders Up To $1,500.00 USD
Orders Up To $3,000.00 USD
Orders Up To $5,000.00 USD
Orders Over $5,000.00 USD
Samples $29.00 USD


TO EUROPEAN UNION (OTHER THAN UK):
 Regular Ground Express
Magazine Only $45.00 USD
Orders Up To $200.00 USD $45.00 USD
Orders Up To $500.00 USD
Orders Up To $1,500.00 USD
Orders Up To $3,000.00 USD
Orders Up To $5,000.00 USD
Orders Over $5,000.00 USD
Samples $45.00 USD


TO AUSTRALIA:
 Regular Ground Express
Chocolate Only $26.00 USD $26.00 USD


Each country handles imported goods differently. You will be responsible for any customers or duty charges that may be applicable. Due to the bulkiness of some of our items, shipping costs may greatly exceed the 35% listed above. In these rare cases you will be contacted with the exact shipping rates before we process the order.

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How long will it take my order to arrive?
Delivery of your items can take anywhere from 5 - 22 business days, depending on your location and the shipping method you select at Checkout. Business days are Monday-Friday, excluding federal holidays. We recommend choosing "Express" Shipping for "Rush" Orders.

  REGULAR GROUND EXPRESS WITH PERSONALIZATION
To United States 6 - 10 business days 5 - 6 business days add 3 business days
To Hawaii, Alaska & Puerto Rico, USA 6 - 10 business days N/A add 3 business days
To Canada 6 - 10 business days 5 - 6 business days add 3 business days
To Nunavut, NWT & Yukon, Canada 16 - 22 business days N/A add 3 business days
To Newfoundland & Labrador, Canada 6 - 10 business days 5 - 6 business days add 3 business days
To International N/A 3 - 10 business days add 3 business days
To United Kingdom 2 - 3 weeks N/A  
To European Union (Other than UK) 2 - 3 weeks N/A  
To Australia N/A N/A add 3 business days

Due to high temperatures between May 1 - Sept 1, we recommend all candles be shipped using our express method. Orders with candles may be delayed up to 5 business days. Any melted candles shipped by ground will not be accepted for returns.

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How do I track my order?
Check the status of your most recent orders by visiting our Order Tracking page. This is the easiest and fastest way to get the most current information on your order.
1. Enter your 16 character Transaction Number. This number is included in your Order Email Confirmation or your printed Order Confirmation Page. Look for the line reading "Your transaction # is ..."
2. Click "Submit."
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Do you ship internationally?
Yes we will ship anywhere worldwide. To view our international shipping rates click here.
Each country handles imported goods differently. You will be responsible for any custom or duty charges that may be applicable.
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Where will my order be shipped from?
Depending on product availability, orders will be sent from our store or directly from the manufacturer, Weddingstar Inc..
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Can I ship to a P.O. Box?
Express orders can not be shipped to a P.O. Box address. All regular ground orders can be sent to a P.O. Box address. Orders being delivered to a P.O. Box can take an additional 2-3 business days to arrive.
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Returns
Can merchandise be returned?
We stand behind our products 100%. If you are not completely satisfied, you must contact us within 10 days for a refund*. NO RETURNS WILL BE ACCEPTED WITHOUT PRIOR APPROVAL. Credit for the return will apply only to the purchase price of the product. Shipping and processing charges will not be refunded.

*IMPORTANT
No returns on opened products, food/candy items or colored decorations such as streamers, candles, etc. Items personalized as per order cannot be returned. Candles shipped by ground during the summer months cannot be returned.
NOTE: Colors vary slightly due to the manufacturing process specific to each product. Although it is impossible to achieve an exact color match for every item, small variations in color serve to enhance the overall effect of your color scheme. Products seen on the online catalog do not always represent an identical color match. Color reproduction is limited by various situations beyond our control such as the hue/contrast settings on your monitor.
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Safety; Security; and Privacy
How secure is your website?
Your need for privacy is a priority. Because of this, we have taken the appropriate measures to secure all confidential information provided when making purchases. SSL (Secure Socket Layers) is used to safeguard against hacker intrusion. Any information provided for the purpose of processing an online order remains private and will never be sold to outside parties.
Your personal information will remain the exclusive property of Weddingstar United States and our cooperating manufacturer, Weddingstar Inc..
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What is your Privacy Policy?
Your privacy is our priority. Click here to review our detailed privacy policy.
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Website and Technical
What should I do if I am having difficulty with the website?
We take pride in the performance of our website but sometimes we hear from people who have had problems getting through.
In our experience, performance problems on the Internet can occur for a variety of different reasons, including the time of day, congestion on the Internet itself, problems at an individual Internet Service Provider, or problems at a website. It's always possible that you tried us at a time when we were very busy. We'd like to encourage you to try us again soon, and if the problem persists please email customerservice@weddingstar.com to try to find out what is causing it.
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How do I turn my cookies on within my browser?
This will depend on what type of computer, browser and browser version you are using. A good place to start for help with turning cookies on is the online Help within your browser. ‘Help’ is usually one of the choices along the top menu bar. Look/search for information on enabling or disabling cookies. You may also find information on cookies under help topics involving security. 
MICROSOFT INTERNET EXPLORER 6.x
Select "Internet Options" from the Tools menu.
Click on the "Privacy" tab.
In the "Settings" area, click on the "Advanced..." button.
Put a check in the box marked "Override automatic cookie handling."
Click "OK."
Click "OK" again.
After you reload the page you are on, your cookies should be enabled.
MICROSOFT INTERNET EXPLORER 7
Select "Internet Options" from the Tools menu.
Click on the "Privacy" tab.
In the "Settings" area, click on the "Advanced..." button.
Put a check in the box marked "Override automatic cookie handling."
Click "OK."
Click "OK" again.
After you reload the page you are on, your cookies should be enabled.

FIREFOX 2.x
Select "Tools." from the menu bar.
Select "Options."
Select "Privacy."
In the "Cookies." section
Check "Accept cookies from sites."
Click "OK."

SAFARI 6.x
Select "Preferences" from the Safari menu.
Scroll down to the "Cookies" section.
To enable:
Select "Always."
Close Window.
NETSCAPE COMMUNICATOR 7.x
Select "Preferences" from the Edit menu.
Click on the "Advanced" selector.
Click the "Cookies" option.
Scroll down to the "Cookies" section.
To enable:
Select "Enable all cookies."
Click "OK."
NETSCAPE COMMUNICATOR 4.x
Select "Preferences" from the Edit menu.
Find the "Cookies" section in the "Advanced" category.
To enable:
Select "Accept all cookies" (or "Enable all cookies").
Click "OK."

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